Reputation risk persists not because organisations lack expertise, but because ownership is diffused. A senior perspective on why ORM requires governance-level accountability, not functional coordination.
Many organisations monitor everything yet still face reputational damage. A senior practitioner’s perspective on why monitoring alone does not protect brand perception.
Reputation crisis rarely begin suddenly. They build quietly through repeated signals across search and reviews. A senior practitioner’s perspective on how perception forms before organisations recognise it.