Reputation issues rarely begin when they become visible. They build earlier, in signals that were seen but not acted on. A practitioner’s perspective on how that gap forms.
ORM retainers don't fail because the agency underperformed. They fail because organisations outsource the activity while keeping the indecision in-house. A practitioner's view after 20 years.
Reputation risk compounds when organisations respond without clear decision authority. A senior perspective on why ORM failures are usually governance failures, not response gaps.
In India’s hyperconnected, emotionally charged market, a content management strategy for ORM isn’t about hiding flaws—it’s about showcasing your humanity.